Returns & Exchanges

At Waveform Lighting, we are committed to your satisfaction and offer a 30-day money-back guarantee on all high-CRI lighting products. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your space has the perfect light.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the items in their original manufacturer packaging, ensuring all components and manuals are included to maintain eligibility for a full refund.

3

Ship the Product

Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

4

Inspection and Refund

Once our warehouse receives and inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing